Support

Help Center & FAQ

Answers to the questions we hear most from job seekers and recruiters. Can't find what you need? Our support team is one email away.

Job Seekers

How do I find jobs that match what I'm looking for?

When you first sign in, you'll choose your preferred job categories. You can browse all open roles from the Home and Jobs tabs, filter by category, and use Search to look for specific titles or keywords. You can update your chosen categories any time from Profile → Job Categories.

How do I get notified about new jobs?

We send a push notification whenever a new job is approved in one of your selected categories, along with updates on your applications. Make sure notifications are allowed for the app in your phone's Settings, and that you're signed in so we know which categories to match.

Why hasn't a job I applied for updated its status?

Applications are reviewed directly by the recruiter or employer who posted the job — Abroad Jobs doesn't control their hiring timeline. You'll get a push notification the moment the recruiter updates your application status.

How do I upload or update my resume?

Go to Profile → Resume/Documents and use the file picker to select a PDF, DOC, DOCX, or image file. You choose the exact file to share each time — we never get access to your full photo or file library.

Is Abroad Jobs free to use?

Browsing jobs and submitting applications is free. We also offer optional premium plans with extra features like priority visibility — see the Payments & Plans section below.

Recruiters

How do I register as a recruiter?

Use the Recruiter Register flow in the app and upload a valid company licence or registration certificate. Our team reviews every recruiter registration before granting job-posting access, so approval isn't instant.

Why is my job posting still pending?

Every job listing is reviewed by our admin team before it goes live to job seekers, to keep listings genuine and accurate. You'll be notified once your job is approved or if we need changes.

How do I review candidates and applications?

Open a job listing from your Recruiter dashboard to see everyone who applied, along with their profile and resume. You can update an applicant's status, and they'll be notified automatically.

Payments & Subscription Plans

How does billing work?

Subscriptions are billed in Indian Rupees (INR) through Stripe, our payment processor, at the start of each billing period you choose. An invoice is emailed to you after every successful payment. We never see or store your full card number.

How do I cancel my subscription?

Go to Account → Subscription → Cancel Plan. Cancellation takes effect at the end of your current billing period, and you keep premium access until then — there are no partial refunds for unused time.

Can I get a refund?

Subscription fees are generally non-refundable. If you believe you were charged in error or were double-charged, email support@emps.co.in within 7 days of the charge and we'll review it.

Refer & Earn

How do rewards work?

Every account gets a personal referral code. You earn a reward only after someone you referred (or someone they referred, down to the levels shown in the app) completes a genuine paid subscription — signing up alone doesn't earn anything.

Why is my reward showing as "pending" or "in review"?

Rewards are held for a review period, and some are flagged for manual approval as a fraud-prevention measure, before they're added to your withdrawable balance. This protects the program for everyone and is normal for most rewards.

How do I withdraw my balance?

From the Refer & Earn screen, request a withdrawal by UPI or bank transfer. Every withdrawal is manually reviewed and approved before payment, so it isn't instant. Make sure your payout details are correct — we can't be responsible for payments sent to the wrong account.

Account & Privacy

I forgot my password. How do I reset it?

Tap "Forgot Password" on the login screen and follow the emailed reset link. If you signed up with Google, use "Sign in with Google" instead — there's no separate password to reset.

How do I delete my account?

You can request permanent deletion from within the app (Settings → Delete Account) or through our web account deletion page. Deletion is permanent and can take up to 30 days to fully complete — see the page for exactly what is and isn't removed.

What data do you collect and how is it used?

Full details are in our Privacy Policy, including exactly what we collect, how long we keep it, and who we share it with. We never sell your personal information.

How do I stop or change notifications?

You can turn push notifications off at any time from your phone's Settings → Apps → Abroad Jobs → Notifications, or from in-app notification preferences where available.

Still need help?

Our support team typically responds within 24–48 hours.